Delivery Information
Delivery in South Africa
If you place and immediately pay for your order on a business day, we try our best to ship it that following day. No parcel may leave the premises without payment reflecting. Your order should be delivered in 5-7 business days after the courier service has collected it but please bear in mind we no longer have control over the delivery period once they have collected it. Deliveries could be delayed due to various reasons. In these instances, Wildebees will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it. Wildebees will not accept liability for missing, stolen or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in good condition. Wildebees uses reliable delivery services. If there is nobody to sign for the package at the given delivery address, you will be phoned on the number you have provided in your Wildebees profile. If you can not be reached, the delivery will be attempted in the following days. Take very careful note when entering your contact details when you checkout to ensure that you do not make any mistakes. Please contact us if you have any special delivery requirements.
Wildebees supplies delivery to all South African cities and outlying areas or farms. Note however, that outlying areas and farm deliveries may be applicable to additional delivery fees and delivery might take more than 5 business days.
Wildebees offers a few options for delivery, number one being ‘Own Courier / Collect in Store‘. This means that you must send your own courier to come collect the parcel or you may collect your parcel at our store in Bredell. Note that you may ONLY collect at the official Wildebees store in Bredell – we do not offer in-store collections elsewhere. Take note that you may only collect or send your courier for collection when you have received an e-mail confirming that your parcel is ready. NO parcel will be handed over to you or your courier without above mentioned e-mail confimation. When sending your courier, you MUST give them the SAME details you provided us. Your name, contact number and order number must be given to the courier – if they do not have this information, we cannot release the parcel.
The second option is ‘Postnet to Postnet. This means that the parcel will be delivered to your nearest Postnet and you will have to go collect the parcel from them yourself. Note that Postnet does NOT mean Post Office – if you do not have a Postnet near you, DO NOT choose this option. When checking out, make sure to add into the ‘Notes’ block to which Postnet you want your parcel to be delivered to. If you fail to specify, we will send the parcel to the nearest Postnet to your given address. Should you want your parcel delivered to a different Postnet after the parcel has left us, you will need to contact Postnet yourself. Should you want your parcel delivered to your door after the parcel has left us, you will need to contact Postnet and ask for a door delivery yourself. Note that both above mentioned options will cost extra and will delay your delivery process. Wildebees will not be held responsible for any delays with deliveries – especially not if you haven’t specified Postnet details upon checkout. We do NOT use PEP-Paxi.
The last option for delivery is door to door. This means the parcel will be delivered to your given address. We do NOT have the option for ‘Overnight Express’ or ‘Sameday Delivery’ – should you want these services we strongly recommend you send your own courier.
You will receive an e-mail with your tracking number once your parcel is sent out. Note that you can only start tracking your parcel after 17h00 on the day of receiving the e-mail as it takes a few hours for the number to activate. All information needed on tracking your parcel will be provided to you in the e-mail as well. From there on, you will not receive any further communication from Wildebees regarding your delivery – you will need to contact the couriers for more details. When picking up your parcel from Postnet, note that you will need to provide your tracking number. Should you have any questions or special instructions regarding your delivery, please note that you will have to contact the destination hubs or Postnets directly.
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International Delivery
We do offer the service of international delivery to all countries except the UK. Due to the war we can temporarily not ship to Belarus, Russia, Brazil and Ukraine.
*If we can not for any reason ship to your location, we will contact you to see what options are available. NOTE that it may occur that additional shipping rates can be charged in these circumstances as we will look for other options.
Once we have received your order and payment, we process your parcel on the next business day. Shipping takes 3-9 business days and note that Saturdays and Sundays are not seen as business days.
If you wish to change your address of delivery, kindly send an e-mail to info@wildebees.com BEFORE we ship your parcel. If you have received your e-mail with a tracking number you will need to contact the courier company directly to make changes. Use your tracking number and provided links to track your parcel.
Wildebees cannot be held responsible for any TAX or duties. You are responsible to cover all TAX and duties when receiving your parcel.
PLEASE NOTE: NO INTERNATIONAL REFUNDS CAN BE DONE UNDER ANY CIRCUMSTANCES. YOU WILL RECEIVE CREDIT IN THE FORM OF A VOUCHER!
When placing your order PLEASE DO NOT attempt to make manual EFT’s! It delays payments up to 14 business days.
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Damage or Loss
Wildebees will not be responsible for any loss or damage to your product when couriered.