Returns and Refunds

The provision of goods and services by Wildebees is subject to availability. In the unlikely event of unavailability, Wildebees will provide the client with different options. Options include replacing the item with something similar or giving full credit to the client. If you decide to cancel your order, it must be canceled within 24hrs of placing and paying for the order. ONLY in this circumstance will a refund be done. Note that refunds take 7-10 business days. We do NOT offer refunds for any other situation – we only give credit. The credit can be spent online or in our shop in Bredell.

NOTE: you can ONLY exchange your item WHERE YOU BOUGHT IT FROM.

Wildebees will ONLY replace goods that are not up to standard due to factory faults or if the incorrect item has been delivered. Any discrepancies in the final product delivered to you must be reported to Wildebees within 24 hours of receipt. In this event, we will arrange for a courier to collect the item. Once returned, the item will be inspected and provided the fault is as claimed, all the tags are still attached, in its original packaging and the item/s have not been worn, polished and/or washed, a new item will be dispatched to you.

Returns

If you have purchased an item/s and decide you would prefer a different size or a new item/s entirely there are conditions in order to make an exchange. Firstly you must contact us within 24 hours of receiving your goods and explain what you would like to return and receive in exchange. If the exchange is approved, we will proceed and you can arrange to get the item/s sent back to us. Upon arrival, the item/s will be inspected and provided it / they (including the original packaging) are in perfect order, all tags are still attached and the item/s have not been worn, polished or washed, we will proceed. If the new item/s cost more or less, you will either be given credit or billed the difference. Once ready, you will be notified and can come collect the exchanged items (or send a courier to come collect them).

If you wish to exchange your order in-store, note that it can ONLY be done at the Official Wildebees shop in Bredell. You will need a copy of your order to do so and keep in mind that the items must be in their original packaging, tags still attached, unwashed, unpolished and unworn. If you fail to bring items as requested above, we cannot do the exchange. All in-store exchanges must be organised with Abbey upfront via e-mail (info@wildebees.com).

NOTE: Please always try your best to order the correct sizes and items to keep exchanges to a minimum. Abuse of this service will only lead to price increases or us having to remove it. Please note that all items on special CANNOT be exchanged or given credit for due to limited stock.